March 16, 2009
Taconic Heating & Cooling Contractor
Attention: Frank Wengen Jr.
Re: Replacement of a Residential Split Heating & Cooling system

Frank, I want to acknowledge a job well done. I was very fortunate to be pointed to Taconic for the replacement of my heating and cooling system needs.
The entire process from start to finish was handled very professionally with great response and turn around on every task.
This started from the initial contact; arranging for the home appointment; getting the proposal; assistance in the selection of equipment; executing the contract; field measurements for fabrication of the duct work; and the final installation.
The other measurable factor, which is very important to me is follow up and response; completely satisfied.
Because I felt so confident with our agreement, and your understanding of the project, I did not feel the need to be home for the installation. This saved me from using vacation time that I would rather take for pleasure riding.
The installers did an excellent job, were clean and I had no reservations not being around.
I will continue using Taconic thru a " Service / Maintenance" agreement going forward.
Please feel free to use this letter of recommendation for any future customers that are looking for re assurance on there selection on choosing Taconic.
P.S. I will be more than happy to recommend Taconic to any of my neighbors requiring of there heating and cooling systems.
Sincerely,

Pat Spina


Hi Frank,
I wanted to thank you again for taking such good care of us – we now have peace of mind since we have a new heater! We appreciate the professionalism and pleasant demeanor that your staff exhibited and we also appreciated the quick turnaround time and responsiveness that you provided to us. We will be sure to pass your information along to all of our friends and neighbors who can utilize your services going forward. It is nice to know that there are still some decent, honest people working in your field especially since we have had so many issues in the past!
If you can send a few business cards to us, we will be happy to pass them out. If you can also mail us a fully executed copy of our bill, we would also appreciate that (good for us to keep for our records when the time comes for us to sell our unit).

Thank you again for everything!
Regards,

Jen
Jennifer XXXXXXX
Account Manager
Investor Relations
xxxxx Fund Services
Madison Avenue, 12th Floor
New York, NY 10017